Refund policy

RETURN & REFUND POLICY

Last Updated: August 14, 2026.

Thank you for shopping with ELITE WORKWEAR.

This Return & Refund Policy explains the conditions under which products purchased directly from ELITE WORKWEAR may be returned, exchanged, refunded, or determined to be ineligible for return.

ELITE WORKWEAR is operated by RGV Premium Sales LLC, doing business as ELITE WORKWEAR (“ELITE WORKWEAR,” “we,” “us,” or “our”).

By purchasing from ELITE WORKWEAR, you acknowledge and agree to this Return & Refund Policy together with our Terms of Service, Shipping Policy, Cancellation Policy, Lost, Stolen or Missing Packages Policy, Privacy Policy, and any additional terms applicable to your order.

Nothing in this Policy is intended to waive, restrict, or eliminate any right or remedy that cannot lawfully be waived under applicable law.

RETURN WINDOW

Unless otherwise stated on the applicable product page, promotion, quotation, invoice, or written agreement, eligible products may be returned within 30 calendar days from the recorded delivery date.

To qualify for a standard return, the return request must be initiated within this 30-day period.

Returns requested after the applicable return window may be declined unless:

  • Applicable law requires otherwise;

  • A valid written warranty applies;

  • ELITE WORKWEAR expressly authorizes an exception in writing; or

  • Another written agreement applicable to the transaction provides otherwise.

Approval of an exception on one transaction does not require ELITE WORKWEAR to make the same exception on another transaction.

RETURN ELIGIBILITY

To qualify for a standard return, merchandise must generally be:

  • New;

  • Unused;

  • Unworn;

  • Unwashed;

  • Unaltered;

  • Free from stains, odors, dirt, hair, chemicals, smoke, or other signs of use;

  • In resalable condition;

  • Returned with original tags attached where applicable;

  • Returned with original packaging where applicable;

  • Returned with all components, accessories, manuals, inserts, and other materials originally included; and

  • Accompanied by valid proof of purchase from ELITE WORKWEAR.

ELITE WORKWEAR reserves the right to reasonably inspect returned merchandise before approving a refund, exchange, or credit.

Merely obtaining return authorization does not guarantee that a refund will be approved.

Final eligibility is determined after the returned merchandise has been received and inspected.

PROOF OF PURCHASE

A valid order number, receipt, invoice, or other proof of purchase may be required to process a return or refund.

Products that cannot reasonably be verified as having been purchased directly from ELITE WORKWEAR may be declined.

Products purchased from an independent retailer, reseller, distributor, marketplace seller, or other third party should generally be returned through the original seller according to that seller's applicable policies unless ELITE WORKWEAR expressly agrees otherwise.

HOW TO REQUEST A RETURN

Before sending merchandise back, customers must contact ELITE WORKWEAR to request return authorization.

Please contact:

customerservice@elite-workwear.com

Your request should include:

  • Full name;

  • Order number;

  • Product or products you wish to return;

  • Quantity;

  • Reason for the return; and

  • Photographs or other information if requested and reasonably necessary.

If the return is approved, ELITE WORKWEAR will provide applicable return instructions.

Do not send merchandise back without return authorization.

Unauthorized returns may be refused, returned to the sender, or experience processing delays.

RETURN ADDRESS

Approved returns may be directed to:

ELITE WORKWEAR
RGV Premium Sales LLC
1600 Richmond Ave, Suite 2
McAllen, TX 78503
United States

Do not ship a return to this address until ELITE WORKWEAR has authorized the return and provided applicable return instructions.

ELITE WORKWEAR is not responsible for merchandise sent to an incorrect address or returned without following the applicable return instructions, except where required by law.

RETURN SHIPPING COSTS

For standard returns based on:

  • Change of mind;

  • Incorrect size ordered by the customer;

  • Incorrect color ordered by the customer;

  • Accidental purchase;

  • Preference;

  • Fit; or

  • Other reasons not caused by an error by ELITE WORKWEAR,

the customer is responsible for return shipping costs unless ELITE WORKWEAR expressly states otherwise.

Original shipping charges are generally non-refundable on standard discretionary returns, except where required by applicable law.

If ELITE WORKWEAR provides a prepaid return label for a return for which the customer is responsible for return shipping, the cost of that label may be deducted from the refund where disclosed and permitted by applicable law.

ELITE WORKWEAR SHIPPING OR FULFILLMENT ERRORS

If ELITE WORKWEAR confirms that we shipped:

  • The wrong product;

  • The wrong size;

  • The wrong color;

  • An incorrect quantity; or

  • A materially different item from the product ordered,

ELITE WORKWEAR will address the issue without charging the customer reasonable return shipping attributable to our confirmed fulfillment error.

Customers should report incorrect-item or fulfillment issues promptly and preferably within 5 calendar days after delivery so that relevant shipping and fulfillment records remain readily available.

Nothing in this reporting request shortens any period that applicable law does not permit us to shorten.

DAMAGED ITEMS

Products damaged during shipment should be reported as soon as reasonably possible and preferably within 5 calendar days after delivery.

Customers may be asked to provide:

  • Order number;

  • Photographs of the product;

  • Photographs of the shipping carton;

  • Photographs of the shipping label;

  • Photographs of internal packaging;

  • Description of the damage; and

  • Other information reasonably necessary to investigate the claim.

Please retain the merchandise and original packaging while the claim is being reviewed.

ELITE WORKWEAR may need the packaging, product, photographs, or other evidence to investigate the issue with the shipping carrier.

Shipping-damage claims are also subject to our Shipping Policy.

DEFECTIVE PRODUCTS

A manufacturing defect is different from shipping damage, normal wear and tear, improper fit, accidental damage, or product misuse.

If you believe a product has a manufacturing defect, contact ELITE WORKWEAR with:

  • Your order number;

  • Description of the alleged defect;

  • Photographs where reasonably applicable; and

  • Any additional information reasonably necessary to evaluate the issue.

Depending on the product, the claim may be handled under:

  • This Return & Refund Policy;

  • An applicable ELITE WORKWEAR written warranty;

  • A manufacturer warranty; or

  • Applicable law.

Normal wear and tear does not constitute a manufacturing defect.

Damage caused by misuse, accident, improper maintenance, improper storage, unauthorized alteration, failure to follow instructions, or use outside a product's intended application may not qualify as a defect.

SAFETY PRODUCTS AND PROTECTIVE EQUIPMENT

Because ELITE WORKWEAR sells products that may be used in occupational or safety-related environments, additional return restrictions may apply to protective products.

For safety, hygiene, and product-integrity reasons, protective products that have been:

  • Worn;

  • Used;

  • Altered;

  • Damaged;

  • Scratched;

  • Contaminated;

  • Exposed to workplace hazards;

  • Modified; or

  • Otherwise placed into service

may not be eligible for a standard discretionary return.

This may include safety glasses, protective eyewear, flame-resistant apparel, welding-related products, and other occupational or protective products, as applicable.

Products that are alleged to be defective are evaluated separately under the applicable defect or warranty provisions.

Nothing in this section limits a remedy required by applicable law.

SAFETY GLASSES AND EYEWEAR

Safety glasses and other eyewear must be returned in new, unused, unworn, and resalable condition to qualify for a standard return.

Eyewear showing signs of use, including but not limited to:

  • Scratches;

  • Wear;

  • Dirt;

  • Sweat;

  • Chemical exposure;

  • Modification;

  • Damaged lenses;

  • Damaged frames; or

  • Other evidence that the product has been placed into service

may be declined for a discretionary return.

If eyewear arrives damaged, incorrect, or with an alleged manufacturing defect, contact ELITE WORKWEAR promptly so the issue can be evaluated separately.

APPAREL AND WORKWEAR

Apparel must generally be returned:

  • Unworn;

  • Unwashed;

  • Unaltered;

  • With original tags where applicable; and

  • In clean, resalable condition.

Items showing signs of wear, washing, alteration, staining, odor, workplace use, chemical exposure, excessive dirt, or other material changes may be declined.

Customers are responsible for reviewing available sizing information before ordering.

Ordering an incorrect size does not make ELITE WORKWEAR responsible for return shipping unless the incorrect size was shipped because of our error.

FLAME-RESISTANT AND SPECIALIZED WORKWEAR

Flame-resistant (“FR”) and other specialized workwear must be returned in new, unworn, unwashed, unaltered, and resalable condition to qualify for a standard return.

Once FR or specialized protective apparel has been worn, washed, altered, contaminated, or materially exposed to workplace conditions, ELITE WORKWEAR may be unable to verify that the product remains in its original condition.

Accordingly, such products may be ineligible for discretionary return after use.

Defect or warranty claims remain subject to the applicable warranty terms and applicable law.

NON-RETURNABLE AND FINAL SALE ITEMS

Unless required otherwise by applicable law, the following may not be eligible for standard return:

  • Products expressly marked Final Sale;

  • Clearance products expressly marked Final Sale;

  • Customized products;

  • Personalized products;

  • Special-order products specifically designated as non-returnable before purchase;

  • Products altered at the customer's request;

  • Used merchandise;

  • Worn merchandise;

  • Washed merchandise;

  • Products damaged after delivery by the customer or another person;

  • Products materially altered after delivery;

  • Products missing required components or accessories;

  • Products returned in a materially different condition from the condition in which they were delivered; and

  • Gift cards, where applicable and permitted by law.

An item being discounted or on sale does not automatically mean it is Final Sale unless the product or promotion is specifically identified as Final Sale or otherwise non-returnable.

CUSTOM AND PERSONALIZED ORDERS

Custom, personalized, embroidered, printed, modified, specially manufactured, or otherwise made-to-order products may be non-returnable once production has begun, except where:

  • The product is defective;

  • ELITE WORKWEAR made a confirmed production error;

  • The product materially differs from the approved order; or

  • Applicable law requires another remedy.

Customers are responsible for reviewing and approving applicable:

  • Names;

  • Logos;

  • Artwork;

  • Spelling;

  • Colors;

  • Sizes;

  • Quantities;

  • Placement; and

  • Other customization details

before production when approval is requested.

An error contained in customer-approved information generally does not constitute an ELITE WORKWEAR production error.

CLEARANCE AND FINAL SALE

A clearance item is returnable under the standard policy unless it is specifically identified as Final Sale or otherwise non-returnable before purchase.

Items clearly marked Final Sale are not eligible for discretionary return, refund, or exchange unless:

  • The wrong item was sent;

  • The item arrived damaged;

  • A valid defect or warranty claim applies; or

  • Applicable law requires otherwise.

PROMOTIONAL ITEMS, BUNDLES AND FREE GIFTS

Returns involving:

  • Bundles;

  • Buy-one-get-one promotions;

  • Free gifts;

  • Multi-item discounts;

  • Quantity discounts;

  • Package promotions; or

  • Other promotional offers

may cause the original promotion to be recalculated.

If returning part of an order causes the remaining purchase to no longer satisfy the promotional requirements, the value of the discount or free promotional item may be deducted from or reflected in the refund to the extent clearly applicable and permitted by law.

If a free gift was provided because of the original purchase, ELITE WORKWEAR may require the free gift to be returned in eligible condition or may deduct its stated promotional value from an otherwise eligible refund where permitted by law.

EXCHANGES

Eligible products may be exchanged subject to:

  • Product condition;

  • Return eligibility;

  • Product availability; and

  • Approval by ELITE WORKWEAR.

Exchange inventory is not guaranteed and may sell out before the original product is received and inspected.

Where an exchange is approved:

  • Price differences may apply;

  • Additional shipping charges may apply where the exchange was not caused by an ELITE WORKWEAR error; and

  • A refund or additional payment may be required depending on the replacement product.

ELITE WORKWEAR may alternatively require the customer to return the original item for a refund and place a new order.

RETURN PACKAGING

Customers are responsible for packaging returned merchandise securely and appropriately.

Whenever possible, products should be returned using the original protective packaging.

Returned merchandise should not be shipped in a manner that causes unnecessary damage.

Products damaged because of inadequate return packaging may receive a reduced refund or be declined where permitted by applicable law.

TRACKING FOR RETURNS

Customers are strongly encouraged to use a trackable shipping method for returns.

Until a customer-arranged return is delivered to and received by ELITE WORKWEAR, the customer is responsible for the return shipment to the extent permitted by applicable law.

ELITE WORKWEAR is not responsible for customer-arranged return packages that are lost, stolen, misdirected, or damaged while in transit to us, except where applicable law provides otherwise.

Customers should retain their return tracking number and shipping receipt until the return has been completed.

PREPAID RETURN LABELS

If ELITE WORKWEAR provides a prepaid return shipping label, the label must be used only for the authorized return.

Unless the return results from a confirmed ELITE WORKWEAR error, defect, or other circumstance for which we have agreed to pay return shipping, the cost of the prepaid label may be deducted from an otherwise eligible refund where disclosed and permitted by law.

INSPECTION OF RETURNS

All returned merchandise may be inspected before a refund or exchange is approved.

Inspection may include verification of:

  • Product identity;

  • SKU;

  • Size;

  • Quantity;

  • Serial or identifying information where applicable;

  • Product condition;

  • Original packaging;

  • Tags;

  • Accessories;

  • Signs of wear;

  • Signs of washing;

  • Damage;

  • Alteration;

  • Contamination; and

  • Other characteristics relevant to return eligibility.

ELITE WORKWEAR may use available order, inventory, fulfillment, packing, photographic, video, and shipping records when reasonably necessary to verify a return.

ITEMS RETURNED IN USED OR UNSALEABLE CONDITION

If merchandise is returned in a condition that does not satisfy this Policy, ELITE WORKWEAR may, to the extent permitted by applicable law:

  • Decline the return;

  • Reduce the refund to reasonably reflect loss in value;

  • Return the merchandise to the customer at the customer's expense; or

  • Offer another resolution at our discretion.

ELITE WORKWEAR will not intentionally impose a deduction unrelated to the actual condition or applicable return terms.

WRONG PRODUCT RETURNED

Customers are responsible for returning the correct product associated with the authorized return.

ELITE WORKWEAR is not responsible for unrelated property, merchandise belonging to another company, personal items, or an incorrect product accidentally sent to us.

We will make reasonable efforts where practical to identify an incorrectly returned item, but we cannot guarantee recovery or return of items mistakenly sent to ELITE WORKWEAR.

MISSING COMPONENTS

Products originally sold with components, cases, accessories, manuals, inserts, replacement parts, or other included items should be returned with those items.

A return missing material components may be:

  • Declined;

  • Subject to a reasonable reduction in refund value; or

  • Otherwise handled based on the condition of the returned merchandise,

to the extent permitted by applicable law.

REFUND METHOD

Approved refunds will generally be issued to the original payment method used for the transaction.

ELITE WORKWEAR generally cannot redirect a refund to an unrelated payment card, bank account, or person.

If the original payment method is no longer available, the refund will be handled in accordance with the capabilities of the payment provider and applicable law.

REFUND PROCESSING

A refund will not ordinarily be issued merely because a return package is in transit.

Returned merchandise must generally be received and inspected before a refund is approved.

Once a return is received, ELITE WORKWEAR will review the merchandise and determine whether it satisfies the applicable return requirements.

Approved refunds will be initiated as promptly as reasonably practicable and within any timeframe required by applicable law.

After ELITE WORKWEAR issues a refund, the customer's bank, credit-card issuer, financial institution, or payment provider may require additional time to post the refund to the customer's account.

ELITE WORKWEAR does not control the processing time of the customer's financial institution after the refund has been properly issued.

ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable for discretionary returns where:

  • The correct product was shipped;

  • Delivery was properly completed; and

  • The return results from customer preference, sizing, change of mind, or another reason not caused by ELITE WORKWEAR.

If a refund is required because of a confirmed ELITE WORKWEAR fulfillment error, defective product, or another circumstance where applicable law requires reimbursement of shipping, the applicable shipping charges will be handled accordingly.

EXPEDITED SHIPPING

If a customer voluntarily selected and paid for an expedited shipping service, the additional expedited shipping charge is generally non-refundable when the product itself is returned for a discretionary reason after timely delivery.

This does not apply where the expedited service was not provided as represented and applicable law requires another remedy.

REFUNDS FOR UNDELIVERED ORDERS

An order that ELITE WORKWEAR does not ship is different from a standard merchandise return.

If ELITE WORKWEAR cancels an order because we cannot fulfill or ship the merchandise, amounts required to be refunded will be returned in accordance with applicable law rather than being limited to store credit.

STORE CREDIT

Where offered, store credit may be accepted voluntarily as an alternative resolution.

ELITE WORKWEAR will not substitute store credit for a monetary refund where applicable law requires a refund to the customer's payment method.

Promotional store credit, goodwill credit, and other non-cash credits may be subject to separate terms.

PRICE ADJUSTMENTS

ELITE WORKWEAR does not guarantee retroactive price adjustments when a product's price changes after purchase.

Promotions, discounts, and sale prices generally apply only during the period in which they are offered.

An exception may be made at ELITE WORKWEAR's discretion unless prohibited or otherwise required by applicable law.

MISSING ITEMS

Missing-item claims are not standard returns.

If an order arrives with an item missing, the customer should contact ELITE WORKWEAR promptly and preferably within 5 calendar days after delivery.

Missing-item claims are reviewed under our Shipping Policy and Lost, Stolen or Missing Packages Policy.

ELITE WORKWEAR may review relevant evidence including:

  • Order records;

  • Inventory records;

  • Package weights;

  • Shipping records;

  • Fulfillment records;

  • Packing records;

  • Photographs;

  • Video records lawfully collected and retained; and

  • Other reasonably relevant documentation.

Submission of a missing-item claim does not automatically guarantee a refund or replacement.

LOST, STOLEN OR DELIVERED-BUT-NOT-RECEIVED PACKAGES

Claims involving:

  • Packages lost in transit;

  • Packages marked as delivered but not located;

  • Packages allegedly stolen after delivery; or

  • Other carrier-related delivery issues

are governed by our Shipping Policy and Lost, Stolen or Missing Packages Policy.

These claims should not be submitted as ordinary merchandise returns.

RETURN TO SENDER ORDERS

Orders returned to ELITE WORKWEAR by a carrier because of:

  • Incorrect address;

  • Incomplete address;

  • Refused delivery;

  • Failed delivery attempts;

  • Failure to collect the shipment;

  • Failure to obtain a required signature; or

  • Other customer-related delivery issues

are subject to our Shipping Policy.

Where a refund is otherwise available, nonrecoverable original shipping charges, return-to-sender charges, address-correction charges, or other carrier charges may be deducted or excluded to the extent permitted by applicable law.

REFUSED PACKAGES

Refusing delivery does not automatically constitute an authorized cancellation or return.

A refused shipment remains subject to this Return & Refund Policy, our Cancellation Policy, and our Shipping Policy.

Any nonrecoverable carrier costs resulting from an unauthorized refusal may affect an otherwise eligible refund to the extent permitted by applicable law.

WHOLESALE, BULK AND COMMERCIAL ORDERS

Wholesale, reseller, bulk, custom, and commercial orders may be subject to separate return terms.

Because these orders may involve:

  • Special pricing;

  • Quantity discounts;

  • Custom production;

  • Special procurement;

  • Large quantities;

  • Credit terms;

  • Freight charges; or

  • Products purchased specifically for the customer,

standard consumer return eligibility may not automatically apply.

Applicable return restrictions, fees, or other terms may be stated in:

  • A quotation;

  • Purchase order;

  • Invoice;

  • Wholesale agreement;

  • Distributor agreement;

  • Reseller agreement;

  • Credit agreement; or

  • Other written commercial terms.

Where a separate written commercial agreement expressly conflicts with this Policy regarding a specific transaction, the applicable written agreement will govern that issue.

INTERNATIONAL RETURNS

International returns must receive authorization before shipment.

Unless the return results from a confirmed ELITE WORKWEAR error or applicable law requires otherwise, international customers are generally responsible for:

  • Return shipping;

  • Customs charges;

  • Duties;

  • Brokerage fees;

  • Taxes;

  • Import/export expenses; and

  • Other charges associated with returning merchandise.

ELITE WORKWEAR is not responsible for return shipments delayed, rejected, abandoned, or assessed additional charges by customs because of incorrect return documentation supplied by the sender.

Original customs duties, taxes, or governmental fees collected by third parties may not be refundable by ELITE WORKWEAR.

RETURN AND REFUND ABUSE

ELITE WORKWEAR reserves the right, subject to applicable law, to investigate and take reasonable action regarding patterns of suspected return or refund abuse.

Examples may include:

  • Returning products different from those purchased;

  • Returning counterfeit products;

  • Returning used products as new;

  • Returning empty packages;

  • Removing or switching identifying information;

  • Submitting materially false claims;

  • Repeatedly abusing promotional or return programs;

  • Falsifying shipping or return records; or

  • Other fraudulent conduct.

When reasonably necessary to investigate a claim, ELITE WORKWEAR may review relevant:

  • Order records;

  • Payment records;

  • Inventory records;

  • Shipping records;

  • Product identifiers;

  • Package weights;

  • Fulfillment records;

  • Return records;

  • Photographs;

  • Video records lawfully collected and retained; and

  • Customer communications.

Confirmed or reasonably documented fraudulent activity may result, where legally permitted, in:

  • Denial of an improper claim;

  • Account restrictions;

  • Refusal of future transactions;

  • Preservation of evidence;

  • Submission of relevant evidence to a payment processor or financial institution; or

  • Other lawful action.

Nothing in this section prevents a customer from making a legitimate return, warranty claim, payment dispute, or other lawful claim.

CHARGEBACKS AND PAYMENT DISPUTES

Customers retain all lawful rights to dispute a transaction.

If a chargeback or payment dispute relates to a return or refund, ELITE WORKWEAR may provide the applicable bank, card network, payment processor, marketplace, or other authorized party with reasonably relevant evidence, including:

  • This Return & Refund Policy;

  • Order records;

  • Return authorization;

  • Shipping records;

  • Return tracking;

  • Product condition documentation;

  • Photographs;

  • Fulfillment records;

  • Refund records;

  • Customer communications; and

  • Other reasonably relevant transaction evidence.

The filing of a chargeback does not itself establish wrongdoing by either party.

POLICY EXCEPTIONS

ELITE WORKWEAR may make reasonable exceptions to this Policy at its discretion where permitted by law.

An exception granted for one customer, order, or circumstance does not modify this Policy or establish a requirement that the same exception be granted in another situation.

No employee, representative, or agent may permanently modify this Policy except through authorized written terms.

NO WAIVER OF MANDATORY RIGHTS

Nothing in this Return & Refund Policy is intended to waive, limit, disclaim, or eliminate any right, remedy, warranty, or consumer protection that applicable law does not permit to be waived.

If a provision of this Policy conflicts with a mandatory legal requirement, the applicable legal requirement will control only to the extent necessary.

The remainder of this Policy will continue to apply to the fullest extent permitted by law.

RELATIONSHIP TO OTHER ELITE WORKWEAR POLICIES

This Return & Refund Policy should be read together with our:

  • Terms of Service

  • Shipping Policy

  • Cancellation Policy

  • Lost, Stolen or Missing Packages Policy

  • Privacy Policy

Shipping and delivery claims are governed primarily by the applicable shipping policies.

Cancellations requested before shipment are governed primarily by the Cancellation Policy.

Legal matters concerning governing law, jurisdiction, and venue are governed by our Terms of Service.

CHANGES TO THIS POLICY

ELITE WORKWEAR may update this Return & Refund Policy from time to time.

The current version will be posted on our website with the applicable “Last Updated” date.

Changes apply prospectively except where applicable law requires otherwise.

CONTACT INFORMATION

Questions, return requests, or refund concerns may be directed to:

RGV Premium Sales LLC
Doing Business As: ELITE WORKWEAR

Email: customerservice@elite-workwear.com
Business Address: 1600 Richmond Ave, Suite 2, McAllen, TX 78503
United States

When contacting us regarding a return or refund, please include your order number and enough information for us to identify and review the transaction.

ELITE WORKWEAR
Be Elite. Stay Elite.